Terms, refunds and privacy

1. Terms of use

These terms are between you and Practice Vision Global Alliance Pty Ltd (ABN 93 698 387 530), of 254 Bay Street, Port Melbourne, Victoria 3207, Australia, trading as NEUROR.E.G.E.N.E.S.I.S®. They govern your use of the Regenerative Leadership Index®. Contact us at EngageUs@practicevision.org.

Practice Vision Pty Ltd (ABN 32 636 906 619) has engaged Practice Vision Global Alliance Pty Ltd to deliver the Regenerative Leadership Index® for five years from January 2026, on renewable terms. Your contract, and the handling of your information, is with Practice Vision Global Alliance Pty Ltd throughout.

1.1 Your account

One account belongs to one person. Your readings, your journal and your history are yours. Do not share your sign in details, because anyone holding them can read everything you have written. Tell us at once if you think somebody else has access.

1.2 What you may do with your results

Your results are yours to keep, quote, print and share with whomever you choose, including an employer or a coach. We will not share them with anyone without your explicit consent, and consent for one person does not extend to another.

1.3 What you may not do

Do not resell, sublicense or redistribute the instrument, its items, its scoring or its reports. Do not use it to assess other people unless you hold a current licence from us to do so. Do not attempt to extract the item bank or the scoring model. The instrument, its items and its reports remain our intellectual property; your answers and your own writing remain yours.

1.4 Availability

We aim to keep the service available at all times and we do not guarantee it. We may take it down for maintenance, and we will give notice where we reasonably can. If a fault of ours makes the service unusable for a meaningful period of a paid year, tell us and we will extend your access by at least that period.

1.5 Changes to the instrument

We may improve the instrument, including its items and its scoring. Where a change would alter how a past reading is interpreted, we keep your original answers so that a historical reading can be recalculated rather than silently restated. Your past readings are not overwritten.

1.6 Ending the agreement

You may stop using the service and close your account at any time by writing to admin@practicevision.org. We may suspend or close an account that breaches these terms, and where we do we will say why and, unless the breach involves misuse of other people's data, give you a reasonable chance to put it right.

These terms are governed by the law of Victoria, Australia, where we are registered.

2. What you are buying, and how it renews

The Regenerative Leadership Index® is sold as a twelve month subscription at USD $365 per year, which gives you the full instrument, your reading, the 365 day journey and your history for that period.

2.1 It renews automatically

Your subscription renews automatically for a further twelve months, at the price then current, unless you cancel before it renews. We say this here, and again at checkout, and again in the reminder below, because a renewal nobody expected is not a renewal we want.

2.2 We write to you 30 days before

At least thirty days before each renewal we email you to say that it is coming, on what date, at what price, and how to cancel. If the price has changed since you last paid, that email says so plainly and you have the whole thirty days to decide.

If that email does not reach you, the renewal still happens, so keep your address current. You can change it at any time by writing to admin@practicevision.org.

2.3 Cancelling

Cancel at any time by writing to admin@practicevision.org from the address on your account, with the word Cancel in the subject line. There is no notice period, no cancellation fee, and nobody will try to talk you out of it.

Cancelling stops the next charge. It does not end the period you have already paid for: you keep your access until the end of it.

2.4 When your access ends

Your account is not deleted when a subscription ends. Your readings and your journal remain, and you can export them or ask us for a copy at any time, including afterwards. If you subscribe again later, your history is still there.

2.5 Prices and currency

Prices are shown and charged in United States dollars. Your bank may apply its own conversion rate and fees, which are outside our control. The price you see at checkout is the full price; we add nothing afterwards. We will not change the price of a period you have already paid for.

3. Refunds

We do not give refunds. This is a digital product, delivered the moment you have access to it. It is not a course, there is no cooling-off period on it, and whether to buy it is a decision to make before you pay rather than after.

3.1 Change of mind

We do not refund because you decided not to use it, did not get round to it, bought the wrong thing, or changed your mind. That applies to everyone, and we would rather say it here, plainly, before you pay, than be vague about it now and disappoint you later.

3.2 The one thing no policy can remove

Australian law gives you consumer guarantees that cannot be excluded by anything written on this page, by us or by anybody else. We are not offering you these; they are simply yours, and a term claiming otherwise would be void.

They cover one situation only: the product is broken, is not what we described, does not do what we said it would, or is never delivered. In that case you are entitled to a remedy, which depending on how serious the problem is means a repair, a replacement or a refund. Write to admin@practicevision.org and tell us what went wrong.

Not liking the result your scan gave you is not one of those situations.

3.3 A renewal you meant to cancel

One exception, and it is ours rather than the law's. If an automatic renewal is charged and you tell us within fourteen days that you meant to cancel, we refund it in full, provided you have not run a scan in the new period. We give thirty days of notice before every renewal precisely so this does not happen, and on the rare occasion it does we would rather hand the money back than keep a year somebody never wanted.

3.4 If we withdraw the service

If we withdraw the Regenerative Leadership Index®, or cannot provide it for a sustained period, you get a full refund of the unused part of your period, calculated by month and rounded in your favour.

3.5 How we pay one

Where a refund is due under 3.2, 3.3 or 3.4, we pay it to the original payment method within ten working days of agreeing it.

4. Privacy and your data

We collect the minimum we need to give you your reading and to show you your own progress. We do not sell it, rent it, or pass it on for anyone else's marketing.

4.1 Who controls your data

Practice Vision Global Alliance Pty Ltd (ABN 93 698 387 530), of 254 Bay Street, Port Melbourne, Victoria 3207, Australia, is the data controller. Privacy enquiries go to admin@practicevision.org.

4.2 What we collect, and why

We do not collect your card details. Payment is handled by our payment provider and your card number never reaches us.

4.3 Who can see your answers

You can. We can, where we need to in order to run the service or to answer something you have asked us. Nobody else, unless you tell us to share.

If your organisation bought your access, your employer does not see your answers or your journal. Where an organisation has a dashboard, it shows aggregate patterns across enough people that no individual can be identified from it.

4.4 Our lawful bases

Contract, to give you what you paid for. Consent, for anything optional, including sharing a result with somebody else, which you may withdraw at any time. Legal obligation, for financial and tax records.

4.5 How long we keep it

Your account and its contents are kept while your account is open, and for seven years after it closes for the financial records we are required to hold. You can ask us to delete the rest sooner.

4.6 Your rights

You may ask for a copy of your data, ask us to correct it, ask us to delete it, object to processing, or ask for it in a portable form. Write to admin@practicevision.org and we will answer within 30 days. If you are not satisfied with our answer you may complain to the Office of the Australian Information Commissioner, or to your own data protection authority if you are outside Australia.

5. What the Regenerative Leadership Index is not

This section exists so that nobody has to read a contract to find it.

The Regenerative Leadership Index® is a developmental and situational leadership insight tool.

• It is not a clinical, diagnostic, psychological or medical assessment, and it does not screen for or identify any condition.
• It must not be used as the sole basis for recruitment, selection, promotion, performance management, termination or any other employment decision.
• It is self-report, and reflects perceived capability. It is strengthened by multi-rater and behavioural evidence, not replaced by them.
• Recognition within the 365 day journey acknowledges recorded practice. It is not an accreditation, a licence to practise, or a qualification.

6. Accessibility

We build to the Web Content Accessibility Guidelines 2.2 at level AA, and we treat a failure to meet them as a fault to fix rather than a preference.

What that means in practice: the whole instrument can be completed by keyboard alone, text meets contrast requirements against its background, every control has a name a screen reader announces, and text can be enlarged to 200 per cent without losing content.

The interface is currently available in English only.

If any part of this service is difficult or impossible for you to use, write to admin@practicevision.org and tell us what happened and what you were using. We will give you another way to get what you need while we fix it.

7. If something goes wrong

Write to admin@practicevision.org with the word Complaint in the subject line. Tell us what happened, when, and what outcome you are looking for.

We acknowledge within five working days and give you a substantive answer within twenty working days. If it will take longer we tell you why and when to expect it. Complaints are handled by the Admin Manager, and escalated to the Chief Executive where the Admin Manager is the subject of the complaint.

Complaining costs you nothing and does not affect your access.

8. Document control

Looking for our course policies? Those govern the Academy and live at academy.neuroregenesis.io/legal.html.